Advisory Services

What Can We Help You With?

D. Rakshit & Associates provides advisory services across Healthcare, Banking & Finance, and Disputes, with a strong focus on compliance, documentation, grievance handling, and defensible written responses under Indian law and institutional frameworks.

Compliance-First

Regulatory alignment built into every engagement

Documentation-Led

Audit-ready, defensible paperwork

Cross-Domain

Healthcare + Banking + Disputes expertise

Healthcare Advisory Services

Medico-Legal, Grievance, MRD, and Regulatory Compliance Advisory for hospitals, nursing homes, diagnostic centres, and healthcare institutions

Medico-Legal Risk Management

Consumer matter support, litigation exposure assessment, and clinically accurate legal positioning

Institutional Compliance & Governance

Regulatory adherence, policy development, SOPs, risk assessments, and NABH accreditation support

Grievance Redressal Frameworks

Conflict resolution mechanisms with medico-legal and compliance-led approach

MRD & Clinical Documentation Governance

Medical records management to ensure legal defensibility and regulatory alignment

Written Submissions & Regulatory Responses

Preparation, vetting, and review of replies, notices, and representations to statutory bodies, patients, and legal authorities

Regulatory Liaison & Coordination

Support during hearings, queries, and official communications with regulatory/statutory/legal authorities

Audit & Inspection Support

Documentation readiness, structured responses, and corrective action documentation for compliance assessments

Medical Claims Recovery Support

Advisory assistance in recovery of claims under Government schemes (including West Bengal) and through TPAs

Who We Serve

Our healthcare advisory services are designed for:

  • • Multi-speciality and super-speciality hospitals
  • • Nursing homes and diagnostic centres
  • • Healthcare institutions facing regulatory queries, audits, or consumer complaints
  • • Organisations requiring documentation discipline and compliance strengthening

Banking & Finance Advisory

Documentation support, grievance pathways, and dispute coordination—backed by 35 years of banking experience

Loan Proposal & Documentation

End-to-end support for loan proposal creation, documentation compliance, and sanction facilitation with banking institutions.

Banking Disputes & Court Matters

Advisory support and documentation coordination for banking disputes, litigation matters, and court-related proceedings.

Banking Ombudsman & RBI Escalation

Complaint preparation, response drafting, and follow-up support for Banking Ombudsman and RBI grievance pathways.

Deceased Account & Claim Support

Process guidance, documentation preparation, and coordination support for deceased account settlements and claim processing.

Compliance Documentation Review

Risk and compliance-led review of documentation for sensitive banking cases and high-stakes representations to authorities.

Customer Grievance Handling

Structured approach to banking customer complaints, grievance escalation management, and resolution documentation.

Advisory Scope

Banking & Finance advisory is documentation-focused and process-oriented. It does not replace legal counsel in court matters, but provides structured support for paperwork, compliance alignment, and grievance escalation pathways.

Drawing on 35 years with Syndicate Bank (now Canara Bank) including Branch Manager roles, the practice brings deep operational knowledge of banking processes, risk controls, documentation standards, and customer grievance handling—applied to real-world advisory situations.

Need banking documentation or grievance support?

Discuss Your Requirements

Disputes & Representations

For organisations and individuals who need structured handling of disputes where documentation and response quality determine outcomes.

Grievance Strategy & Documentation Hygiene

Fact mapping, timeline building, and documentation hygiene to ensure your case is built on solid ground from the start.

Drafting & Vetting of Representations

Professional drafting and review of representations, replies, and explanations to authorities and institutions—legally defensible and factually accurate.

Dispute Readiness Support

Support during audits, inspections, and review processes to ensure you're prepared with proper documentation and structured responses.

Coordination Inputs for Stakeholders

Advisory coordination support for matters involving advocates, regulators, or multiple stakeholders—without replacing legal counsel.

Why Documentation Quality Matters in Disputes

1

Fact-Based Foundation

Disputes are won or lost on the strength of documentation. We ensure every submission is backed by verifiable facts and proper records.

2

Legal Defensibility

Our approach ensures that written submissions are not just accurate but legally sustainable under scrutiny from authorities and forums.

3

Escalation Prevention

Proper documentation hygiene and timely, structured responses reduce the risk of escalation and help resolve matters efficiently.

Advisory Role Clarification

Our dispute support is advisory in nature and focuses on documentation, strategy, and coordination. We work alongside your legal counsel and do not replace advocate services. Court appearances, advocate fees, and statutory payments are not included in our engagement.

How We Work

Flexible engagement models tailored to your specific needs—from ongoing advisory support to matter-specific assistance

1

Monthly Retainer (Ongoing Advisory)

Best for institutions or clients who need steady support through the month

Typically includes:

  • Ongoing guidance on grievance handling and escalation management
  • Preventive risk review and compliance support
  • Review of notices/complaints and response planning
  • Drafting/review support (within agreed scope)
  • Process improvement guidance and documentation discipline
  • Periodic review of SOPs or compliance gaps (as required)

Retainer scope is defined upfront and can be scaled based on volume and complexity

2

Case-Based Advisory (Per Matter)

Best when support is needed for a specific matter without a long-term retainer

Typically includes:

  • Review of the matter (complaint/notice/records/documents)
  • Fact verification coordination (as required)
  • Risk assessment and recommended response strategy
  • Support to create a complete, defensible narrative
  • Coordination inputs for advocates where required (without replacing legal counsel)
3

Drafting & Written Submissions (Standalone)

Best when the primary need is drafting/vetting of formal communication

Typically includes:

  • Replies to statutory authorities/regulators
  • Formal responses to grievances and complaints
  • Representations to banks/ombudsman/authorities
  • Drafting support for detailed submissions, affidavits, rejoinders (where relevant)
  • Structured documentation aligned with facts, records, and legal sustainability
4

Audit, Inspection & Compliance Review Support

Best when clients anticipate inspections or need structured readiness

Typically includes:

  • Readiness review (documents/registers/records)
  • Audit coordination support with internal teams
  • Support during statutory inspections/compliance reviews (remote or on-site)
  • Follow-up actions: closure notes, corrective actions, documentation improvements
5

Claims & Process Documentation Support

Where required, support may be provided to strengthen documentation and follow-up for claims/process closures

Typically includes:

  • Documentation checklist and file review
  • Clarification support and coordination inputs
  • Structured follow-up approach with relevant stakeholders (Government schemes/TPAs/banks, as applicable)

Important Notes

  • Engagement is advisory and does not create an employer–employee relationship
  • Court appearances, advocate fees, statutory payments, and third-party costs are not included
  • Any travel or out-of-pocket expenses (if applicable) are discussed in advance
  • Fee structure can be reviewed periodically based on scope and volume